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Privacy Policy

Last updated: 12 Sept 2025

Privacy Policy

Welcome to YarnDogs (“we”, “us”, “our”). We design and sell digital crochet pattern PDFs. This policy explains what personal data we collect on yarndogs.com (the “Site”), how we use it, and your choices.

If you have questions, contact [email protected].

1) Who we are

YarnDogs
Email: [email protected]
Registered business name & address: [Add legal entity + postal address]

2) What we collect

Information you provide

  • Account & checkout: name, email, billing address, country/region, order details.
  • Payments: we use third-party processors (e.g., Stripe/PayPal). We do not store full card numbers.
  • Support & contact forms: email, message content, attachments (e.g., screenshots).
  • Newsletter (optional): email and marketing preferences.

Information collected automatically

  • Device & usage: IP address, browser type, pages viewed, time on page, referring/exit pages.
  • Cookies and similar technologies for essential site features, analytics, and preferences.

From third parties

  • Payment providers (fraud checks, payment confirmation).
  • Analytics/ads platforms if you consent (e.g., aggregated site usage).
  • Marketplaces (e.g., Etsy) when you purchase there; their policies apply in addition to ours.

3) How we use your data (purposes & legal bases)

  • Process orders & provide downloads (contract necessity).
  • Account management & support (contract necessity / legitimate interests).
  • Fraud prevention & security (legitimate interests).
  • Site performance & analytics (consent where required; otherwise legitimate interests).
  • Marketing emails if you opt in (consent; you can unsubscribe anytime).
  • Legal compliance (tax/audit/records).

4) Cookies & tracking

We use:

  • Strictly necessary cookies (cart, checkout, downloads, security).
  • Preferences (remember settings/language).
  • Analytics (e.g., GA4) to understand traffic and improve the site.
  • Marketing (only if enabled) to measure campaign performance.

You can manage cookies via our Cookie Preferences link (if available) and your browser settings. Blocking some cookies may impact site features (cart/checkout).

5) Payments

Payments are processed by Stripe and/or PayPal. Your payment details are sent directly to the processor over encrypted connections. We receive a confirmation (e.g., last 4 digits, card brand, transaction ID) but not full card numbers.

  • Stripe: see their Privacy Policy.
  • PayPal: see their Privacy Policy.

(Insert your actual processors and links if different.)

6) Downloads & digital delivery

After purchase, your PDF files are available for instant download on the order page and via email. We log download attempts (time, IP/device) to prevent abuse and help with support.

7) Sharing your information

We share data with trusted service providers who help operate our Site and services, such as:

  • Hosting & CDN
  • Payment processors
  • Email service & newsletter
  • Analytics & anti-fraud tools
  • Customer support tools

We require providers to protect your data and use it only per our instructions. We may disclose information if required by law or to protect our rights, users, or the public.

We do not sell your personal information.

8) Data retention

We keep data only as long as needed:

  • Orders & invoices: typically 6–7 years (tax/audit).
  • Support messages: typically 2 years after last contact.
  • Accounts: until you request deletion or are inactive for a long period.
  • Analytics: typically 14 months (aggregate).

Actual periods may vary by law or legitimate needs.

9) International transfers

We may process/store data outside your country (e.g., the US or EU) through our providers. Where required, we use safeguards like Standard Contractual Clauses (SCCs) and technical protections.

10) Your rights

Your rights depend on your location’s privacy laws.

EEA/UK (GDPR)

  • Access, rectify, erase your data.
  • Restrict or object to processing.
  • Portability of certain data.
  • Withdraw consent at any time (e.g., marketing).

To exercise: email [email protected]. You may also complain to your local data authority.

California (CCPA/CPRA)

  • Right to know categories/specific pieces of personal information.
  • Right to delete (with exceptions).
  • Right to correct inaccurate data.
  • Right to opt-out of sale/share of personal information (we do not sell or share for cross-context behavioral advertising).
  • Right to limit use of sensitive personal information (we do not collect sensitive categories for marketing).

To exercise: email [email protected].

We will not discriminate against you for exercising your rights.

11) Children’s privacy

Our Site and products are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.

12) Security

We use administrative, technical, and physical safeguards (encryption in transit, access controls, monitoring). No method is 100% secure; we work to continually improve protections.

13) Third-party links & marketplaces

Our Site may link to other websites (Instagram, Facebook, Pinterest, YouTube, TikTok, Etsy, etc.). Their privacy practices apply when you use their services. If you purchase from Etsy or another marketplace, that platform’s privacy policy also applies to your order there.

14) Managing your information

  • Update or delete your account: log in or email [email protected].
  • Unsubscribe from marketing: click the link in any marketing email or contact us.
  • Cookie choices: use our Cookie Preferences (if available) and your browser settings.

15) Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page. The “Last updated” date shows the latest revision.

16) Contact us

YarnDogs – Privacy Inquiries
Email: [email protected]