Last updated: 12 Sept 2025
Thank you for shopping at YarnDogs. We sell digital crochet pattern PDFs delivered by instant download. Because files are available immediately, our default policy is no refunds on digital products. That said, we’ll always help if something goes wrong.
1) Digital products (PDF patterns)
- All items are digital downloads. No physical items are shipped.
- All sales are final once payment is completed.
2) Exceptions we’re happy to make
We will issue a refund or credit in these situations:
- Duplicate purchase (you bought the same pattern twice by mistake).
- Accidental multiple charge (you were charged more than once for the same order).
- File problems we cannot resolve within 7 days of your first support message (e.g., corrupted PDF, download link not working).
- Unauthorized or fraudulent payment confirmed by the payment provider.
Note: For marketplace orders (e.g., Etsy), please request help through that marketplace—refunds must be handled on the platform where the purchase was made.
3) Exchanges (when refunds aren’t possible)
If you bought the wrong pattern by mistake and have not downloaded the file yet, contact us within 7 days and we’ll exchange it for a pattern of equal value. If the file was downloaded, we may offer a one-time courtesy exchange case-by-case.
- Bundles: no partial refunds or exchanges for individual items inside a bundle.
- Sale items / coupon purchases: follow the same rules above (no refunds unless an exception applies).
4) EU/UK digital content notice
By completing checkout, you agree that your download starts immediately and you waive the 14-day right of withdrawal for digital content. If you wish to keep your withdrawal right, do not download the file and contact us within 14 days of purchase so we can help.
5) How to get help fast
Email [email protected] with:
- Order number and purchase email
- Pattern name(s)
- A brief description or screenshot of the issue
We reply within 24 hours (Mon–Fri).
6) Refund method & timing
Approved refunds are sent to your original payment method (Visa/Mastercard/PayPal). Processing time depends on your bank/PayPal (typically 3–10 business days after we issue the refund).
7) Download access
Your files are available immediately after checkout and via the order confirmation email. If you can’t find the email, check spam or contact us and we’ll resend the links.
8) Contact us
- Support: [email protected]
- Design/permissions: [email protected]
- FAQs | Download Help
We want every stitch to be a good experience. If you ever have trouble accessing a file, write to us—we’ll fix it.